TRI*M™ - customer and employee satisfaction
TRI*M is the most successful system for organizational improvement in the Stakeholder Management area. It is a comprehensive framework for stakeholder measurement, management and monitoring.
TRI*M engages customers and employees to assess company performance and experience delivery. It is used to manage the voice of the customer and employee to deliver against overall company strategy, as well as understanding execution at different customer touchpoints (customer retention, internal service quality and employee research).
TRI*M also helps companies to actively manage key drivers of corporate reputation across all relevant stakeholder constituencies.
More than 1,500 companies, including 59 of the Fortune Top 100, have used TRI*M to manage their stakeholder relationships in over 100 countries.